Frequently Asked Questions Find everything you need to know about coeliac disease, the gluten free diet and the work we do.
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Why can't I install the app?
Our app works on:
- iPhone 13+
- Android 8+
If you already have the Gluten Free Food Checker or Gluten Free on the Move app on your phone, it will automatically be replaced by the new Coeliac UK Live Well Gluten Free app icon. You will need WiFi, 3G, 4G or 5G connectivity to launch the app and simply click on the icon image and log in with the email address you used to sign up for membership and your membership password.
We are committed to helping our Members get access to information and services to help them manage their condition, and we will continue to deliver improvements where possible.
What phones will the app work on?
The app is compatible with iPhone 4 and above and Android smartphones that can download apps.
What are push notifications?
Push notifications are simple messages from apps installed on a device that wake up the handset and alert the user with a message displayed on the home or lock screen, similar to how a text message will make a sound and pop up on your screen.
Push notifications are widely used on all mobile devices as a way to inform or update the user about various things, whether it be the mail application beeping as a new message arrives in the users inbox or breaking news from a news app.
How do I turn on push notifications for the app?
Apple devices
Go to Settings > Notifications
Tap Coeliac UK to see the notification options
Make sure 'Allow notifications' is on (highlighted green)
Android
Go to Settings > Apps
Tap on Coeliac UK
Make sure the ‘Show notifications’ box is ticked
Is it difficult to fundraise?
Getting involved in fundraising events and activities, no matter how small or large, can be a fantastic way to give back and raise funds for charity.
Larger events will take more time and effort to organise but smaller events can be easy to set up and run, so however big you’re thinking please get in contact with our Fundraising Team to talk about what you’d like to do.
There are many ways you can fundraise without giving up a lot of your precious time and we are grateful for any time you are able to give.
Whether you’re willing to supply your local supermarket with our collection tins, offer your help at a pre-planned event or even take on a challenge such as a half marathon, there are many ways you can get involved.
Contact our Fundraising Team to find out more about the ways you can give your time to fundraise for Coeliac UK.
Why are fundraisers so important to Coeliac UK?
We rely on the generosity of our supporters to raise income as we receive no government funding. Our fundraisers not only raise essential funds for the charity, but also much needed awareness about coeliac disease and the gluten free diet.
Amounts both large and small can help make a real difference to the lives of those who have to live without gluten. We are grateful for any amount raised and every pound will help us to continue our vital support.
Do you have charity places in the London Marathon? How do I get a place?
We have a very limited number of charity places in the London Marathon and would always encourage interested runners to also enter the public ballot.
You will need to complete an application form for the London Marathon and places will then be allocated once the public ballot results have been announced. Please email fundraising@coeliac.org.uk for more information.
Where does the money I raise go?
The funds raised by our supporters play a vital part in the service we offer people who have to live without gluten.
- We provide information and support through our dedicated Helpline
- We campaign to improve diagnosis rates, for improved follow up care and safe food.
- We fund research into the disease, new treatments and potential cures.
- We also work closely with healthcare professionals and build unique networks with food manufacturers, retailers and caterers.
Are there any incentives for pharmacists taking part in the Community pharmacy supply of gluten-free foods scheme?
Introducing a pharmacy led supply scheme allows better stock control of gluten-free foods for pharmacists as well as providing a more flexible service to improve the patient experience.
Pharmacists and GP dispensaries are paid a service charge at six monthly intervals for each patient who accesses the service. When the scheme in Northamptonshire was introduced it was run as an Enhanced Service with funding for this element of the contract coming from Primary Care Contracting budgets.