Frequently Asked Questions Find everything you need to know about coeliac disease, the gluten free diet and the work we do.
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How often are products updated?
Product listings are updated weekly.
Which foods are listed in Section 1?
Section 1 lists foods that are gluten free. They contain gluten at a level of no more than 20 parts per million (ppm). Products listed here comply with the law (European Regulation EU 828/2014). Foods in this section are tested to make sure they are gluten free.
You will find the following types of foods in Section 1:
- specialist, substitute foods:
- foods carrying the Coeliac UK Crossed Grain symbol
- some mainstream foods that are labelled gluten free.
- on prescription
- in the Free From section of the supermarket
Which phones are compatible with the app?
The Coeliac UK Live Well Gluten Free app is compatible with the following version of Android & iOS:
- Android 8+
- iOS 13+
Prescriptions foods are fortified so they’re better for me, aren’t they?
Fortification of gluten free foods is not compulsory and there are examples of both prescription only and retail products that are fortified and conversely not fortified.
Unfortunately, labelling legislation does not require declaration of nutrients such as iron and calcium but some products will put information about this, particularly where they have been fortified.
Can I and another family member both download the app and use the same login details?
The app can be downloaded onto different devices and use the same login. It is up to the Member who they decide to share their login details with as these will be the same ones linked to their website account which will hold some personal details.
Why are there two sections?
There are two Sections because of new legislation which came into effect in January 2012. Read more about the law here.
Section 1 lists foods that comply with this legislation and Section 2 lists foods that are made without gluten containing ingredients. For more information on how the Sections work, see the introduction pages at the front of each Section of the Directory on pages 10 and 161.
I do most of my shopping online and sometimes it is difficult to find out which foods I can eat. Will the new rules mean changes for the way they supply information?
Yes. The new rules mean that consumers buying food online or over the phone must have access to mandatory information which includes information on allergens. The information must be available before you have bought the product and at the point of delivery.
Which foods are listed in Section 2?
Section 2 listed foods made without gluten-containing ingredients and the manufacturers have controls in place to minimise the risk of cross contamination with gluten-containing ingredients.
You will find the following types of foods in Section 2:
- Everyday foods you find on the supermarket shelves such as soups, sauces and ready meals made without gluten containing ingredients
- Supermarket own brand foods.
Are there any incentives for pharmacists taking part in the Community pharmacy supply of gluten-free foods scheme?
Introducing a pharmacy led supply scheme allows better stock control of gluten-free foods for pharmacists as well as providing a more flexible service to improve the patient experience.
Pharmacists and GP dispensaries are paid a service charge at six monthly intervals for each patient who accesses the service. When the scheme in Northamptonshire was introduced it was run as an Enhanced Service with funding for this element of the contract coming from Primary Care Contracting budgets.