England

It is now really important that you:

- Follow the advice on the government website

- Register yourself on the database to access further support.

Registering on this database means you qualify for a free food package from the government and your information will be shared with UK supermarkets so they can assign you a priority online delivery slot. Please note that whilst you will be asked if you have a dietary requirement there is no guarantee that your food parcel will contain gluten free foods.

UK retailers who have received the list will contact you if you are already registered with them to help you access a priority delivery slot. If you are not registered with an online retailer we would advise you to contact your preferred retailer directly as they will be able to help you access a priority online delivery slot.  We understand there are issues with access to priority online delivery slots and retailers are working hard to increase the number of slots available. The shielding database is being updated on a weekly basis and shared with the supermarkets.

Northern Ireland

It is now really important that you:

- Follow the advice on the government website

If you need help please ask family, friends and neighbours to support you as they may be able to help you make arrangement for food deliveries.

As you have received a letter you may be able to get a weekly food box delivered to your home. These food boxes are aimed at those who are not able to leave the home and do not have a support network to help them access food. You can contact the COVID-19 community helpline who will talk to you about your situation to see if you are able to access a food box. Your details will then be passes to partners in the Health Trusts and/or local Councils who will contact you to confirm what support they can offer you.  

These food boxes will contain mainly non-perishable goods. At the moment there is no option to account for dietary requirements so you might receive products that contain gluten, please make sure you check the ingredients.

The shielding list in Northern Ireland is in the process of being shared with UK retailers. The process is more complicated that what has happened in England and it is taking longer to set up.  UK retailers are ready to receive these lists and once they do they will contact you if you are already registered with them to help you access a priority delivery slot. It you are not registered with an online retailer we would advise you to contact your preferred retailer directly as they will be able to help you access a priority online delivery slot.  We understand there are issues with access to priority online delivery slots and retailers are working hard to increase the number of slots available.

Scotland

It is now really important that you:

- Follow the advice on the government website

- Register with the SMS shielding service.

As you have received a letter you GP and your health board have also been informed. If you need additional support including delivery of essential food supplies you contact details will be shared with your local authority.

Through the SMS shielding service or your local authority helpline, you can order free deliveries of basic food and essential supplies. If you feel you are not able to eat the food in your food parcel once it arrived you must contact your local authority helpline. For more information please read here.

It is really important you join the SMS shielding service as you will be asked on this service if would like your details forwarding to supermarkets for priority service. If you do not allow your details to be forwarded supermarkets will not be able to support you. One they have your details they will contact you if you are already registered with them to help you access a priority delivery slot. If you are not registered with an online retailer we would advise you to contact your preferred retailer directly as they will be able to help you access a priority online delivery slot.  We understand there are issues with access to priority online delivery slots and retailers are working hard to increase the number of slots available. The shielding database is being updated on a weekly basis and shared with the supermarkets.

Wales

It is now really important that you:

- Follow the advice on the government website

Your letter will advise you to get help from family members, friends or other people in your community, carers or community organisations and voluntary organisations. If you have no support you can request a weekly food box and contact your local authority for further help. Local authorities have been provided with the contact details of those who have been identified as high risk to offer support. Unfortunately there food boxes are not able to take into account dietary requirements.

The shielding list in Wales is in the process of being shared with UK retailers. The process is more complicated that what has happened in England and it is taking longer to set up.  UK retailers are ready to receive these lists and once they do they will contact you if you are already registered with them to help you access a priority delivery slot. It you are not registered with an online retailer we would advise you to contact your preferred retailer directly as they will be able to help you access a priority online delivery slot.  We understand there are issues with access to priority online delivery slots and retailers are working hard to increase the number of slots available.